InsuCare Nepal Private Limited
Effective Date: 21 October 2026
Website: https://www.insucarenepal.com
Location: Lalitpur, Nepal
Welcome to InsuCare Nepal Private Limited ("InsuCare Nepal," "we," "our," or "us").
At InsuCare Nepal, we recognize the importance of protecting your personal information and respecting your privacy. As a pharmaceutical distribution and healthcare products company, we are committed to handling customer information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, browse our products, submit inquiries, place orders, or interact with our services.
By using our website or providing your information, you acknowledge this Privacy Policy. Where consent is legally required, we will seek your consent before collecting or using the relevant information.
We may collect the following categories of information depending on how you interact with our website and services.
A. Personal Information
Full name
Email address
Contact number
Billing and delivery address
Account or registration information
Information submitted through contact forms or customer inquiries
B. Order and Transaction Information
Products requested or purchased
Order details and transaction history
Payment confirmation and billing information
Delivery preferences and related correspondence
C. Health-Related Information
When necessary to respond to medicine inquiries or fulfill legally permitted pharmaceutical transactions, we may request relevant information, including prescription details or other health-related information voluntarily provided by customers.
Such information will be handled with additional care and used only for the specific authorized purpose, subject to applicable laws.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser and device type
Operating system
Website usage and navigation activity
Cookies and similar technologies
We aim to collect only information reasonably necessary for our legitimate business operations and services.
InsuCare Nepal may use collected information for the following purposes:
Customer Services: Responding to questions, product inquiries, support requests, and communications.
Order Processing: Processing purchases, verifying orders, arranging payments, and coordinating delivery where applicable.
Pharmaceutical Services: Responding to medicine availability requests and verifying necessary product or prescription information in accordance with applicable regulations.
Website Improvement: Understanding website performance, improving functionality, and enhancing user experience.
Business Communication: Providing relevant information about our products, services, and business relationships.
Marketing Communication: Sending promotional updates and special offers where the recipient has provided any required consent.
Security and Fraud Prevention: Identifying suspicious activities, protecting transactions, and preventing unauthorized access.
Legal Compliance: Meeting applicable regulatory, tax, accounting, and legal obligations.
We will not use personal information for unrelated purposes without obtaining appropriate consent or establishing another lawful basis permitted under applicable law.
As a company operating in the pharmaceutical sector, InsuCare Nepal understands that health-related information requires particular confidentiality.
Where we collect prescription details, medicine inquiries, or other sensitive health information, we will:
Limit collection to information necessary for the relevant service.
Restrict access to authorized personnel who require the information for legitimate purposes.
Avoid disclosing health information to unauthorized third parties.
Use information only for the relevant authorized healthcare, pharmaceutical, or transactional purpose.
Apply reasonable technical and organizational safeguards to protect sensitive records.
Customers are encouraged not to submit unnecessary medical records or highly sensitive personal information through general contact forms or public communication channels.
Our website may use cookies and similar technologies to improve its functionality and browsing experience.
Cookies may help us:
Remember website preferences.
Maintain shopping cart functionality.
Understand website traffic and performance.
Improve navigation and user experience.
Support website security.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Where legally required, we will request appropriate consent before using non-essential cookies.
We respect the confidentiality of personal information and do not disclose it to unauthorized parties.
We may share limited information with trusted third parties when reasonably necessary, including:
Delivery and logistics providers: To arrange and complete deliveries.
Payment service providers: To process or verify payments securely.
Technology and hosting providers: To maintain website infrastructure and technical services.
Authorized suppliers and business partners: Where necessary to fulfill legitimate product inquiries or transactions.
Government and regulatory authorities: Where disclosure is legally required.
Any information shared will be limited to what is reasonably necessary for the relevant purpose.
We do not sell customers' personal or sensitive health information to third parties for independent marketing purposes.
Protecting your information is an important part of our operations.
InsuCare Nepal is committed to maintaining reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include restricted data access, secure account management, appropriate website security controls, and responsible handling of customer records.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
While we take reasonable steps to protect information, we cannot guarantee absolute security against every potential threat.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal requirements, resolve disputes, and maintain appropriate business records.
Retention periods may vary depending on the type of information, the nature of the transaction, and relevant legal obligations.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable recordkeeping requirements.
We respect your rights concerning your personal information.
Subject to applicable laws, you may request to:
Access personal information we maintain about you.
Correct inaccurate or outdated information.
Request deletion of information that is no longer legally or operationally required.
Withdraw previously provided consent where applicable.
Opt out of promotional communications.
Raise concerns about how your personal information is handled.
To make a privacy-related request, please contact us through our official email address.
We may request reasonable identity verification before processing requests involving personal or sensitive information.
Our website may contain links to external websites or services, including social media platforms, payment providers, and communication services such as WhatsApp.
These third-party platforms operate under their own privacy policies and data-handling practices.
InsuCare Nepal is not responsible for the privacy practices, security measures, or content of independently operated third-party websites.
We encourage users to review the privacy policies of external services before sharing personal information with them.
Our website and pharmaceutical services are not specifically directed toward individuals under 18 years of age.
Where personal information concerning a minor is required, we will seek the consent or authorization of a parent or legal guardian as required by applicable law.
If we become aware that personal information from a minor has been collected without legally required authorization, we will take appropriate corrective measures.
Some website hosting, communication, or technology service providers may operate outside Nepal.
Where personal information is processed or stored outside Nepal, we will take reasonable measures to protect its confidentiality and ensure such processing complies with applicable legal requirements.
We will not authorize international sharing of personal information for purposes inconsistent with this Privacy Policy or applicable law.
InsuCare Nepal may provide customers with updates about healthcare products, services, and relevant business announcements.
Marketing communications will be sent in accordance with applicable legal requirements and any necessary consent.
You may request to stop receiving promotional communications at any time by following the available unsubscribe instructions or contacting us directly.
Withdrawal from promotional communication will not prevent us from sending essential information relating to existing inquiries, transactions, or legal obligations.
InsuCare Nepal Private Limited is committed to respecting applicable privacy, consumer protection, pharmaceutical, and electronic commerce requirements in Nepal.
This includes relevant provisions of:
The Privacy Act, 2075 (2018).
The Electronic Commerce Act, 2081 (2025), where applicable.
Other relevant laws and regulations of Nepal.
We aim to ensure that our collection, use, protection, and disclosure of personal information are consistent with our legal obligations.
In the event of a conflict between this Privacy Policy and any mandatory provision of applicable law, the applicable legal requirement shall prevail.
InsuCare Nepal reserves the right to update or modify this Privacy Policy to reflect changes in our business operations, website features, security practices, or applicable legal requirements.
When changes are made, the revised version will be published on this page with an updated effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting the use of personal information.
We encourage visitors to review this page periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
InsuCare Nepal Private Limited
Address: Lalitpur, Nepal
Email: [email protected]
Website: https://www.insucarenepal.com
Our team will make reasonable efforts to respond to legitimate privacy-related inquiries and requests.
Your Health Matters – Right Medicine, Right Time.
